Customers were leaving Kyndryl out of RFPs it should have been competing for
I saw that Kyndryl's portfolio was stale and lacked the modern services customers expected. Even existing customers were leaving us out of competitive RFPs because they did not understand what we could do for them now.
I built the Client Innovation practice from zero so we could show up differently. We worked alongside customers, earned their trust, and co-created and delivered first-of-a-kind solutions. Then we turned the repeatable patterns into services and products that modernized the portfolio.
